Refund policy

Refund and Return Policy

All sales are final. We do not accept returns, refunds, or exchanges for change of mind, wrong size, or color.

Since all products are made to order, returns and exchanges for size, color, or buyer’s remorse aren’t accepted. 

We only accept returns if the item is defective or was printed incorrectly. In that case, please contact us within 30 days of delivery.

Damaged or defective items: Customers can request a reprint or refund within 30 days of delivery. Photos may be required as proof.

  • Lost packages: If an order hasn’t arrived, customers must report it within 30 days of the estimated delivery date.
  • Returned packages: If an order is returned due to a shipping issue (like an invalid address or carrier error), A reship the order process must be submitted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at chris@exploreoffgrid.com. Please note that returns will need to be sent to the following address: Explore X - 217 Wrangler Drive, Coppell, Texas, 75019

If your return is accepted, you will be responsible for return shipping.  Instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at chris@exploreoffgrid.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.